Frequently Asked Questions

Quick Questions

  • Why should I book using this website?

    By booking using this website you are dealing directly with the accommodation provider, which gives you more control over your booking.

  • What is the earliest I can Check-in?

    Standard check-in time is 2 pm. If you need special check-in time.

  • Can I arrive late?

    Yes, please give us a call if you're wanting to arrive after 8pm.

  • Do you have undercover parking?

    Yes, every room has undercover parking.

  • Are your rooms non-smoking?

    Yes, all rooms at Toowoomba Motel are non-smoking.

  • Do you have a restaurant?

    Yes We partner with* **Catering People** *for on-site meals. They cook fresh food right here at the hotel — so you can enjoy great dining without stepping out!"*

  • Do you have room service?

    Yes, for both breakfast and dinner.

  • Do you have wireless internet in guest rooms?

    Yes, we provide free WIFI to all of our rooms.

  • Do you have an outdoor entertainment area?

    Yes, we have a garden BBQ area.

  • How close are you to the shops?

    1. **Grand Central Shopping Centre** (Herries Street): * **Distance:** ~2.5 km (about a 5-minute drive). * **Details:** Toowoomba's largest shopping centre with major supermarkets (Coles, Woolworths, Aldi), department stores (Kmart, Target, Big W), specialty stores, dining, and services. 2. **Bridge Street Village Shopping Centre** (Bridge Street): * **Distance:** ~1.5 km (about a 3-4 minute drive). * **Details:** Features a Woolworths supermarket, liquor store, pharmacy, medical centre, and several smaller specialty shops/cafes. 3. **Ruthven Street (CBD)**: * **Distance:** ~3 km (about a 6-7 minute drive). * **Details:** Toowoomba's main street with a wide variety of shops, boutiques, banks, cafes, restaurants, and services. 4. **Local Convenience**: * Smaller convenience stores or takeaways might be within walking distance (a few hundred meters to 1 km), but the major shopping hubs require a short drive.

  • How close are you to restaurants?

    "Need food? Our partners* **Catering People** *prepare meals on-site. No need to go out — just order through us!"*  . From **2 Burnage Street, East Toowoomba QLD 4350**, you’re within **1–5 km of multiple restaurants, cafés, and pubs**, depending on your preference. Here’s a quick overview: --- ### 🍽️ **Restaurants & Dining Options Nearby**: 1. **Bridge Street Village** (~1.5 km / 3–4 min drive) - **Options**: Cafés, takeaway food, bakery (e.g., *Burst Cafe*, *Subway*, *Sushi Hub*). - Casual, quick bites ideal for breakfast or lunch. 2. **Fitzy's Toowoomba** (2.3 km / 5 min drive) - **Pub-style dining** with modern Australian fare, burgers, and a relaxed atmosphere. - Popular for dinner and drinks. 3. **Grand Central Shopping Centre** (~2.5 km / 5–6 min drive) - **Food court**: Asian, Mexican, fast food chains (e.g., Grill’d, Oporto). - Also houses sit-down restaurants like *Coffee Club* and *Pancake Manor*. 4. **Ruthven Street (CBD)** (~3 km / 6–8 min drive) - **Toowoomba’s restaurant hub**: Diverse cuisines (Italian, Thai, Indian, modern Australian), wine bars, and bistros. - Highlights: *The Bank* (gastropub), *Gips* (Italian), *Sofra* (Turkish). 5. **Margaret Street Precinct** (~3.5 km) - Trendy cafés, brunch spots, and fine dining (e.g., *The Finch*, *Meadow Sweet*). -- **Walking?** - Most options require a short drive (under 8 mins). - For walkable spots (under 1 km), check **Bridge Street** for casual cafés or bakeries.

  • What is your Cancellation Policy?

    Cancellations must be made at least 24 hours prior to check in date and time. Cancellations received less than 24 hours, the full amount for the first cancelled night will be charged.

  • How do I guarantee my booking?

    Credit card details are required to secure room booking or a $150 cash bond.